Terms of Business
- Most orders placed by 3:30 PM Eastern Time for items in stock will ship the same day.
- Our Sales and Customer Service Departments are open from 9:00 AM - 9:00 PM (EST) Monday - Friday
How to Order
We strive to make the order process simple and fast for you so you can get back to the grill ASAP. There are several ways to place an order with FireCraft:
- Call us toll free at 800-745-6109
- Email us at [email protected]
- Place an order using our website
- Fax in a completed order form, download it here to 484-887-1655
For your protection - do not mail cash.
How We Ship
Please visit our Shipping Policy page.
Methods of Payment
Payment can be made by American Express, Discover, MasterCard, Visa, Money Order or Personal Check. Payments made with Temporary Checks from your account will be held up to 21 days for clearance before shipping. All Store Credits expire 24 months from date of issue.
Guaranteed prices, service & satisfaction. Find the same product at a lower price, and we’ll match it. Don’t like it? Don’t want it? We’ll take it back within 30 days, no questions asked.
Returns & Exchange Policy
If you are not completely satisfied with one of our products you may return it any time within 30 days of the date of sale for a hassle-free refund of the amount paid for the product. Refunds do not include shipping costs. On exchange of defective products, FireCraft will also pay for shipping on the outbound replacement product. We only require that the product not be missing components or manufacturer's documentation. Special order or non-stocking items are specifically exempted from this policy and will be assessed an appropriate re-stocking charge. Place your name and order number on the package for efficient identification. Please note that we do not pay the shipping charges involved in non-defective returning goods.
Price Matching Policy
We will match a competitor’s delivered price, which will include shipping and tax, for the same brand product as long as it is from an authorized distributor, the product is in stock and the price can be verified in a current catalog, web site, or advertisement. The pricing match guarantee will not apply to items listed from auction web sites, or clearance, closeout, discontinued, second, scratch and dent or are priced incorrectly in the authorized distributor's catalog, web site, or ad. The price match guarantee cannot be based on club or membership discounts or group buys and cannot be combined with any other offers.
Most of our customers are not charged sales tax. However, if you live in Pennsylvania, purchase products from us at certain events and trade shows, or place certain special orders you will be charged the applicable amount of sales tax.
Occasionally, items you ordered might be in short supply. In this case, we will notify you if an order cannot ship in a timely manner and is placed on backorder. Note that except for some special orders and drop ship orders we do not charge your credit card until your order ships.
All shipments should be inspected at the time of delivery. Damaged packages should be refused. If your damaged shipment was delivered by UPS, please call 800-PICK-UPS and report the damage. If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier's bill. After contacting the carrier, please call FireCraft Customer Service at 800-745-6109 for further assistance with the damaged shipment. Please note, signing for your delivery without noting any damages on the relevant paperwork legally states that you have received your freight in good condition and FireCraft, Inc. cannot be held liable for any damages or missing pieces. Additional, leaving a note and/or instructions for the diver is the same as signing for your products in good condition. If you authorize the freight company to leave freight without a signature, FireCraft, Inc. cannot be held liable for any damages or missing pieces. If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, FireCraft, Inc. cannot be held liable for any damages or missing pieces for accepted via signature delivery.
All items are covered only by their Manufacturer's Warranties and/or Guarantees. FireCraft, Inc. can assume no responsibility for use or application by the user. We have made every effort to ensure that the information on this website is correct. However any typographical or printing errors, Prices or Specifications (subject to change) will be corrected without prior notice.
©2009-2016, FireCraft, Inc. All rights reserved. All manufacturers' names, numbers, symbols and descriptions are used for reference purposes only, and it is not implied that any part listed is the product of these manufacturers or approved by any of these manufacturers.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.firecraft.com. The collective work includes works that are licensed to www.firecraft.com. Copyright 2009, www.firecraft.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.firecraft.com or purchasing www.firecraft.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.firecraft.com or to purchase www.firecraft.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.firecraft.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Limitation of Liability
www.firecraft.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.firecraft.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Term - Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.firecraft.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.firecraft.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
www.firecraft.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.firecraft.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.firecraft.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark, or other intellectual property right of another or (d) offensive or otherwise unacceptable to www.firecraft.com in its sole discretion.
You agree to indemnify, defend, and hold harmless www.firecraft.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, www.firecraft.com may link to sites operated by third parties. However, even if the third party is affiliated with www.firecraft.com, www.firecraft.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.firecraft.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.firecraft.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).