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Shipping Policy

Free Shipping

  • Free shipping applies to orders totaling over $99 shipped to a final destination within the contiguous 48 states of the United States. Certain items do not qualify for free shipping regardless of order total. Items that do not qualify for free shipping will be clearly marked on our catalog and website. THIS OFFER APPLIES TO STANDARD SHIPPING ONLY. Upgraded Shipping and Express Shipping, included but not limited to Next Day Air, 2nd Day Air, & 3 Day Select is not included in this offer. FireCraft reserves the right to cancel this offer at anytime.
  • All Standard Shipping charges are calculated based on total value of your order and may include one of, or a combination of, FedEx/UPS Ground, FedEx Home Delivery, FedEx Smartpost/UPS Surepost, and/or USPS Priority Mail ship methods.
  • Some large or heavy items require additional shipping and handling charges due to the bulky nature of these products. If an item requires additional shipping and handling charges we will clearly mark this requirement on our website and in our catalog. In most cases, we charge a "flat" rate to ship these items.

Shipping Methods

Most orders will be shipped by FedEx or UPS. Please provide us with an accurate street address for delivery. Small items may be delivered by the US Postal Service or by the US Postal Service via FedEx Smartpost or UPS Surepost. Larger items such as grills, smokers, and larger charcoal/wood orders may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight. Items shiping via Truck Freight are clearly marked on our website and catalog. Some special orders may require 2 to 6 weeks depending on the item.

Standard Shipping Commercial/residential delivery Monday - Saturday via FedEx, FedEx Smartpost, UPS, UPS Surepost, US Postal Service, or Truck Freight.
Upgraded Shipping Commercial/residential delivery Monday - Saturday via FedEx, UPS, or Truck Freight with a guaranteed delivery date & faster delivery times.
Express Shipping Commercial/residential delivery Monday - Friday via FedEx, UPS, or US Postal Service.

Standard Shipping Details

Free shipping applies to orders totaling over $99 shipped to a final destination within the contiguous 48 states of the United States. Certain items do not qualify for free shipping regardless of order total. Items that do not qualify for free shipping will be clearly marked on our catalog and website. FireCraft reserves the right to cancel this offer at anytime. Saturday, Sunday, and major holidays are not considered regular transit days for Standard Shipping; however, FedEx Home Delivery, FedEx Smartpost, and UPS Surepost shipments may be delivered on Saturday at no extra charge. Delivery to rural or extended areas, special order, & Truck Freight shipments may take extra days to arrive. Please call (800) 745-6109 for details.

Order Total Shipping Charge
$0 - $20 $4.99
$20.01 - $30 $7.99
$30.01 - $50 $9.99
$50.01 - $80 $13.99
$80.01 - $99 $15.99
$99.01 & Over FREE
Standard FedEx Shipping Map

Upgraded Shipping Details

Enjoy faster and guaranteed delivery times! Delivery times are guaranteed to the corresponding map or we will refund your shipping and handling charges. Orders must be placed by 2:00 PM Eastern Time and item(s) must be "in stock" to qualify. Some items and special orders do not qualify. Saturday, Sunday, and major holidays are not considered regular transit days; however, FedEx Home Delivery shipments may be delivered on Saturday at no extra charge.

Order Total Shipping Charge
$0 - $20 $7.99
$20.01 - $30 $9.99
$30.01 - $50 $11.99
$50.01 - $80 $15.99
$80.01 - $99 $17.99
$99.01 - $200 $19.99
$200.00 & Over 10% of Order
Upgraded Shipping Map

Express Shipping Details

All Express Shipping charges will be quoted on an order by order basis. These quotes are based on the selected shipping method, distance, wieght, dimensions, and the amount of boxes or pieces of the shipment. Orders must be placed 2:00 PM Eastern Time and "in stock" to qualify. Some items do not qaulify. Express Shipping delivery is available Monday - Friday, NO Saturday delivery.

Available Express Shipping Methods
FedEx Next Day
FedEx 2nd Day
UPS Next Day Air
UPS 2nd Day Air
UPS 3 Day Select
Upgraded Shipping Map

Truck Freight Shipping Details

Items shipped by Truck Freight will require a signature at the time of delivery. If you authorize the shipping company to deliver your products with no signature, FireCraft, Inc. cannot be held responsible for any damages that may have occurred during shipping.

  • NOTE – All shipments should be inspected at the time of delivery. Damaged packages should be refused.
  • If you are not sure how to receive a Truck Freight shipment, take a look at our How To Receive Freight Shipment checklist. This form will arrive with your shipment.
  • We strongly recommend that you read and understand this form before your shipment arrives, or if you are planning on placing an order that will require Truck Freight shipping.

ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call FireCraft Customer Service at 800-745-6109 for further assistance with the damaged shipment. Please note, signing for your delivery without noting any damages, issues, or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and FireCraft, Inc. cannot be held liable for any damages or missing pieces. Additional, leaving a note and/or instructions for the diver is the same as signing for your products in good condition. If you authorize the freight company to leave freight without a signature, FireCraft, Inc. cannot be held liable for any damages or missing pieces. If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, FireCraft, Inc. cannot be held liable for any damages or missing pieces for accepted via signature delivery.


White Glove Service

FireCraft provides a White Glove Service which is available for all freight shipments.

White Glove Service Includes:

Door to door shipping

Liftgate for delivery

Package(s) placed wherever the customer chooses, with the exception of being lifted up or down stairs

Adds only $49.99 to shipping cost

White Delivery Truck

International Shipment (Outside USA) & Military APO/FPO Shipment Details

Military APO/FPO Shipments will be sent by USPS Priority Mail, as long as the package(s) meet the postal requirements. We will contact you with the final postal charges.

International Orders (except Canada) require special processing. When you are entering an International Order, please complete all the necessary information. We will get a shipping quote from one of our International shippers. We will contact you with the final charges for approval. The order will not be shipped or charged unless it is confirmed by you. Please note: You will be responsible for any applicable taxes and/or duties that will need to be paid upon delivery.

Fraudulent Orders: Due to increased fraudulent orders from Indonesia, Nigeria, Russia, and Singapore we can no longer accept orders from these places.

Canadian Orders: Most shipments to Canada will be shipped by DHL, FedEx, or UPS. All duties and taxes will be charged upon delivery. All freight orders and Parcel Post deliveries will require you to pay duties and brokerage fees upon delivery.


FireCraft Guarantee

Guaranteed prices, service & satisfaction. Find the same product at a lower price, and we’ll match it. Don’t like it? Don’t want it? We’ll take it back within 30 days, no questions asked.


Returns & Exchange Policy

If you are not completely satisfied with one of our products you may return it any time within 30 days of the date of sale for a hassle-free refund of the amount paid for the product. Refunds do not include shipping costs. On exchange of defective products, FireCraft will also pay for shipping on the outbound replacement product. We only require that the product not be missing components or manufacturer's documentation. Special order or non-stocking items are specifically exempted from this policy and will be assessed an appropriate re-stocking charge. Place your name and order number on the package for efficient identification. Please note that we do not pay the shipping charges involved in non-defective returning goods.

To print the Returns Form, download it here. Need Adobe Acrobat Reader? Click here


Price Matching Policy

We will match a competitor’s delivered price, which will include shipping and tax, for the same brand product as long as it is from an authorized distributor, the product is in stock and the price can be verified in a current catalog, web site, or advertisement. The pricing match guarantee will not apply to items listed from auction web sites, or clearance, closeout, discontinued, second, scratch and dent or are priced incorrectly in the authorized distributor's catalog, web site, or ad. The price match guarantee cannot be based on club or membership discounts or group buys and cannot be combined with any other offers.