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FireCraft Guarantee

Guaranteed prices, service & satisfaction. Find the same product at a lower price, and we’ll match it. Don’t like it? Don’t want it? We’ll take it back within 30 days, no questions asked.

Returns & Exchange Policy

If you are not completely satisfied with one of our products you may return it any time within 30 days of the date of sale for a hassle-free refund of the amount paid for the product. Refunds do not include shipping costs. On exchange of defective products, FireCraft will also pay for shipping on the outbound replacement product. We only require that the product not be missing components or manufacturer's documentation. Special order or non-stocking items are specifically exempted from this policy and will be assessed an appropriate re-stocking charge. Place your name and order number on the package for efficient identification. Please note that we do not pay the shipping charges involved in non-defective returning goods.

To print the Returns Form, download it here. Need Adobe Acrobat Reader? Click here

Price Matching Policy

We will match a competitor’s delivered price, which will include shipping and tax, for the same brand product as long as it is from an authorized distributor, the product is in stock and the price can be verified in a current catalog, web site, or advertisement. The pricing match guarantee will not apply to items listed from auction web sites, or clearance, closeout, discontinued, second, scratch and dent or are priced incorrectly in the authorized distributor's catalog, web site, or ad. The price match guarantee cannot be based on club or membership discounts or group buys and cannot be combined with any other offers.