Dan & FireCraft really came through...
Apr 30, 2011 | By gribz
When my old gas grill died recently, I searched the Web far and wide for a replacement. The ONE for me proved to be a Traeger Lil' Tex Elite offered by FireCraft (firecraft.com). I was very excited when the Traeger wood smoker grill arrived, but the mood quickly dampened when I discovered that several important structural parts were damaged. I called FireCraft and Dan had a new grill on the way the same day. But, drat, the second grill was bent even worse than the first one. This was in spite of extra padding materials added to the original packaging by FireCraft. Just when I was about to give up on my quest to replace the old gas grill with a new smoker grill, Dan and FireCraft sent out a third unit, this one by Truck Freight. It has been cooking up a storm at our house since, and my family has never tasted better pork, brisket, salmon, etc. Suffice to say, Dan and FireCraft really came through with great customer service, even after their profit-price point tipped badly for them. In my mind, FireCraft is the only place to buy online if you're looking for great pricing and great service from end-to-end.
Best money every spent
Jun 21, 2012 | By Terry Felicetti
First thought was this cant be good with pellets First time I tried it was BBQ Ribs. Best I've ever had,ever!